HakiCheck · Support
Support
Email support@ramirezlabs.app and a person will reply. Include your iPhone model and iOS version, and if the app read something back to you wrongly, the words you used.
If this is an emergency, call 911. Do not open an app first. Chest pain, trouble breathing, weakness on one side, confusion, a face that has started to droop, heavy bleeding, or a first seizure all mean call now. If you are thinking about harming yourself, call or text 988 in the US. HakiCheck is not a way to check whether any of that is serious enough.
How soon you should be seen, and by whom. It sorts what you describe into the same five levels of urgency that triage nurses in US emergency departments work from, the Emergency Severity Index, and tells you what that level means in plain terms: emergency now, urgent care today, a call to your doctor, or watch and wait. It does not name a condition, because how urgently you need care and what is wrong with you are two different questions, and only the first one can be answered from a description.
Because that screen is where you catch it being wrong. A language model turns your sentence into a set of symptoms, and it can get that wrong quietly and confidently, including by adding something you never said. Showing you the list before anything is decided makes that visible while it is still harmless. Tapping items off and adding what it missed is the intended use of that screen, not a failure of it.
No, and this is the part worth understanding. The on-device model has exactly one job: turning what you typed into items from a closed vocabulary of forty-eight symptoms. It cannot invent a forty-ninth, and any candidate it suggests must be grounded in words you actually said. What happens after that is ordinary code with rules written down in advance, the same rules every time, which is why the same input always produces the same answer. If the model were removed entirely and you tapped your symptoms from a list, the result would be identical.
It reacted to the most serious one. The rules are built so that the highest urgency present always wins, and nothing else you report can bring it back down. Chest pain alongside a sore throat is chest pain. Milder things are still recorded and still shown to you; they just don't get a vote on how fast you should be seen.
Only if you allow it, and only in one direction. A reading from your device can raise the urgency, never lower it. A normal heart rate is not evidence that you are fine, and the app is built so that it can never be treated as such. If you deny access, everything still works and the answers come from what you describe.
Then go and be seen. A description in a phone is a thin slice of what a clinician gets in the first ten seconds of looking at you, and it misses things that are obvious in person. Nothing this app says is a reason to stay home when you are worried, and if what you are feeling gets worse or changes, treat that as new information and act on it.
The urgency levels it works from are written for adults, and children are not small adults for these purposes. The same symptom means different things at different ages, and paediatric triage uses different thresholds. Use it for yourself. For a child, call your paediatrician's advice line or a nurse line, which is staffed for exactly this.
Because the tone is part of the design. Somebody using this at two in the morning is already frightened, and an app that performs alarm back at them makes the decision worse, not better. Serious results are stated plainly and without decoration, and the interface does not get louder as things get more urgent. It just tells you what to do.
It means to check carefully and to pay attention. Nothing more than that.
HakiCheck is not a medical device and is not medical advice. It does not diagnose, and it cannot rule anything out. It suggests how soon to seek care based on what you type into it, which is far less than a clinician can see. Never delay getting help, or ignore advice you have already been given, because of something this app said. In an emergency, call 911.